Distance Selling Regulations 2000 UK CUSTOMERS.
Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods, (this does not include items that have been personalised or made to your specifications; video recordings, food or other items that you have unsealed; or cost of carriage.)
After seven working days the sale is considered closed and we will not make a refund.
We will fully refund the money paid to us within 30 working days to your credit/ debit card.
The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.
To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or e-mail, quoting your name, address and contact telephone number. Our Company Details and address for postal notification of cancellation, any written complaints or enquiries and for returning goods is:
The Dog Herbalist. 3 Pinetree Close Hednesford Cannock Staffordshire United Kingdom WS12 4JT
Our E-mail address is: firstname.lastname@example.org
The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. These are:-
Cancellation must be in writing, by first class post, fax, or e-mail. A telephone call is not sufficient.
You must return the goods to us AT YOUR EXPENSE (including all packaging, product boxes, etc.) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.
Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.
If goods returned to us are found to be damaged, we will not refund any money. We will tell you this in writing by letter, fax, or e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.
ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO OUR PREMESIS. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT.
We therefore recommend that you use the Royal Mail Special Delivery service to return goods to us. This service is available from any Post Office, and provides a guaranteed next working day delivery, with a signed receipt, plus insurance of up to £250, for a very reasonable cost.
Please contact us to discuss a possible return BEFORE you send anything to us.
These conditions do not affect your statutory rights.